Right of withdrawal

When purchasing and as with any contract, you have the right to withdraw without giving reasons within 14 days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier designated by you, physically takes possession of the goods ordered.

To exercise your right of withdrawal, you must notify us of your withdrawal decision by means of a declaration without ambiguity (for example, a letter sent by post, fax or e-mail)

By post to the following address:


Building Cloudy City
18 Allée du Grand Totem
38070 Saint Quentin Fallavier

Or by email at:


In order for the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the period of withdrawal. You must return or return the property to PNJ – 18 Allée du Grand Totem, 38070, Saint Quentin Fallavier – without undue delay and, in any case, no later than 14 days after we have communicated your decision to withdraw. This period shall be deemed to have been complied with if you return the property before the expiration of the 14-day period. You will have to bear the direct costs of returning the property.

Effects of retraction

In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, including delivery charges (except for additional costs arising from the fact that you have chosen a method of payment Delivery other than the less expensive standard delivery mode offered by us) without undue delay and in any case no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will make a refund using the same payment method as you used for the original transaction, unless you specifically agree to a different means of payment; In any case, this reimbursement will not incur a fee for you. We may defer repayment until we receive the property or until you have provided proof of shipping the property, whichever is the earlier.

Exception to right of withdrawal

Exercise of the right of withdrawal is excluded for the following contracts:
– contracts for the supply of goods made according to consumer specifications or clearly personalized;
– contracts for the supply of goods liable to deteriorate or to expire rapidly;